Member Operations Intelligence
Live operational insights generated from Eva OI conversations
TOTAL CALLS
—
All captured calls
TEAM FOLLOW-UP
—
open follow-ups
ANSWERED BY EVA
—
self-service rate
URGENT CALLS
—
Flagged as urgent
CALLBACKS REQUESTED
—
Callers requesting callback
SAFEID ENQUIRIES
—
Enquiries captured
AVG CALL DURATION
—
AFTER-HOURS CALLS
—
CALLS THIS WEEK
—
SELF-SERVICE RATE
—
Membership Enquiry Types
by type
Resolution Types
How Eva handled each call
Follow-up Queue
0 pending
Caller Sentiment
Urgency Split
Follow-up Queue
Calls requiring membership team action
| CALLER | ENQUIRY | URGENCY ▼ | SENTIMENT | ISSUE SUMMARY | TIME | ACTION |
|---|
Recent Calls
Click any row to view full transcript
| TIME ▼ | CALLER | ENQUIRY | RESOLUTION | DURATION | SENTIMENT | SUMMARY |
|---|
SafeID Leads
SafeID enquiries captured by Eva
DEMO OR QUOTE
0
GENERAL INFORMATION
0
PRICING
0
| CALLER | INTEREST LEVEL | ORGANISATION | CONTACT | SUMMARY | TIME ▼ | ACTION |
|---|
Members
Member history, contact details and open follow-ups in one view.
Demand Intelligence
Operational trends and inbound demand insights
Peak Call Hours
When members are calling
Top Enquiry Drivers
Most common member issues
Business Hours vs After Hours
9:30am–5pm Mon–Fri vs outside
Caller Role Breakdown
Who is calling Eva
Follow-up Workflow Status
Queue resolution breakdown
Sentiment Trend
Caller sentiment distribution
Resolution Rate
How Eva handled calls
Execution Intelligence
What was actioned, how fast, and what remains open
COMPLETED THIS WEEK
—
Follow-ups resolved
OPEN QUEUE ITEMS
—
Awaiting action
AVG TIME TO COMPLETE
—
Created to resolved
COMPLETION RATE
—
Of all follow-ups
SAFEID COMPLETED
—
Leads resolved
CALLBACKS RESOLVED
—
Callback requests cleared
Completion by Enquiry Type
Follow-ups completed per workflow
Queue Status Breakdown
Current state of all follow-up items
Completed Follow-ups
0 completed
| MEMBER | ENQUIRY | COMPLETED | TIME TO RESOLVE | COMPLETED BY | SUMMARY |
|---|